Privacy policy

Information we collect

Depending on how you interact with the website, we may collect:

• Your name
• Billing and shipping addresses
• Email address
• Telephone number
• Order details and purchase history
• Payment-related information processed through Shopify and its payment providers
• Communications you send to us
• Device, browser, IP address, and basic website-usage information
• Cookie and similar technology information necessary to operate the website and checkout

We do not directly store complete payment-card information. Payment information is processed by Shopify and its authorized payment providers.

How we collect information

We may collect information:

• Directly from you when you place an order or contact us
• Automatically when you visit the website
• Through Shopify when you use the shopping cart or checkout
• Through website hosting providers, which host and operate portions of the website

How we use information

We may use personal information to:

• Process payments and fulfill orders
• Ship products and provide tracking information
• Communicate about purchases, returns, exchanges, and customer-service matters
• Prevent fraud, misuse, and security incidents
• Maintain and improve the website and purchasing experience
• Comply with tax, accounting, legal, and regulatory obligations
• Enforce our policies and Terms of Service

How we share information

We may share personal information only as reasonably necessary with service providers that help operate the business, including:

• Shopify and its payment-processing partners
• Website hosting providers
• USPS, UPS, and other delivery providers
• Professional advisers, accounting providers, or government authorities when legally required

These providers may process information according to their own privacy policies and contractual obligations.

We do not sell personal information for money. We do not currently use personal information for targeted advertising through Google, Meta, Facebook, or Instagram.

Cookies and website technologies

The website and Shopify checkout may use cookies or similar technologies necessary to:

• Keep the website and checkout functioning
• Remember shopping-cart activity
• Maintain security
• Process transactions
• Detect fraud or technical problems

Where required, visitors may be presented with cookie information or consent choices. Browser settings may also allow you to block or delete cookies, although disabling necessary cookies may affect website or checkout functionality.

The local cart preview saves your product selections in browser storage on your device. Clearing this website’s browser storage removes those saved selections. When the Shopify cart is connected, the website uses a secure cart cookie to remember your cart for up to 29 days; this cookie does not contain payment-card details.

If optional analytics is enabled, it starts only after you choose to allow it. Your allow or decline choice is saved in browser storage, and you can change it using Analytics settings in the footer when that control is available.

Shopify

Purchases are processed through Shopify. Shopify may collect and process customer information to provide checkout, payment, fraud-prevention, order-management, and related services.

Shopify’s handling of personal information is also governed by its applicable privacy notices and contractual terms.

Data retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, supporting customers, maintaining business and tax records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

Data security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no website, transmission method, or storage system can be guaranteed to be completely secure.

International data processing

Our service providers may process or store information in the United States or other countries. Privacy protections in those locations may differ from those in your country of residence.

Your privacy choices and rights

Depending on where you live, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Obtain information about how personal information is used or shared
• Withdraw consent where processing is based on consent
• Appeal or complain about certain privacy decisions where applicable

These rights may be subject to legal exceptions, identity verification, and record-retention requirements.

To submit a privacy request, email sneakersthesockgremlin@gmail.com. Please describe your request and provide enough information for us to verify your identity and locate the relevant records.

Children’s privacy

Our products may be enjoyed by children, but the website and store are intended for adults making purchasing decisions.

We do not knowingly collect personal information directly from children under 13. A parent or legal guardian should contact us if they believe a child has provided personal information without appropriate permission.

Third-party links

The website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third parties.

Policy changes

We may update this Privacy Policy as our practices, services, or legal obligations change. The revised policy will be posted with an updated “Last updated” date.

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