Returns & refunds policy

Return window

You may request a return within 30 days after your order is delivered.

To begin a return, contact us before sending anything back:

Please include your name, order number, the item you wish to return, and the reason for the return. Returns sent without contacting us first may not be accepted.

Return conditions

To qualify for a return:

• Books must be unused, undamaged, and in their original condition.
• Socks must be unworn, unwashed, unopened, and in their original packaging.
• Items must include their original packaging and any included materials.
• Proof of purchase may be required.

Items showing signs of use, wear, washing, damage caused after delivery, or missing packaging may not qualify for a return.

Signed and personalized items

Signed or personalized books are final sale and cannot be returned or exchanged because of a change of mind.

If a signed or personalized item arrives damaged, defective, or incorrect, please contact us so we can provide an appropriate replacement or refund.

Exchanges

When possible, we will first offer an exchange after the returned product has been received and inspected.

Exchange availability depends on current inventory. If the requested replacement is unavailable or an exchange cannot reasonably be completed, we may issue a refund instead.

Change-of-mind returns

When a customer returns an eligible product because of a change of mind:

• The customer is responsible for return shipping costs.
• We recommend using a trackable shipping service.
• We are not responsible for return packages lost in transit.
• The original standard shipping charge will be refunded after the return is approved.
• Additional amounts paid for expedited or upgraded shipping are not refundable unless required by law.

Damaged, defective, or incorrect items

Please inspect your order after delivery and contact us promptly if an item is damaged, defective, or incorrect.

Include your order number and clear photographs of the product and packaging. If we confirm the problem, we will provide a replacement or refund at our expense, including reasonable return-shipping costs when a return is required.

Refunds

Once a returned item is received and inspected, we will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method. Processing time may vary depending on your bank, card issuer, payment provider, and location.

We cannot control how long a financial institution takes to post an approved refund.

Non-returnable items

The following items are generally not eligible for return:

• Signed or personalized products, except when damaged, defective, or incorrect
• Worn, washed, opened, or used socks
• Products damaged after delivery
• Items returned outside the 30-day return period
• Items identified as final sale before purchase
• Gift cards, if offered

Cancellations

Contact us immediately if you need to cancel an order. We will try to accommodate the request, but we cannot guarantee cancellation after processing or fulfillment has begun.

If an order has already shipped, the applicable return conditions will apply.

Contact us