Shipping policy

Order processing

Orders are generally processed and prepared for shipment within 3–5 business days, excluding weekends and holidays.

Signed and personalized books normally follow the same processing schedule. During holidays, new-product launches, special events, or periods of unusually high demand, processing may take longer. If a significant delay affects your order, we will contact you using the information provided at checkout.

Shipping destinations

We currently ship within the United States, to Canada, and to select international destinations.

Some products or destinations may have limited shipping availability. Available shipping options and charges will be displayed during checkout.

Shipping carriers

Orders may be shipped through USPS or UPS. The carrier used for an order may depend on the destination, package size, service availability, and shipping option selected at checkout.

Shipping charges

Shipping charges are calculated and displayed during checkout. We do not currently offer a general free-shipping threshold.

Delivery estimates

The 3–5 business-day processing period is separate from the carrier’s estimated transit time. Delivery estimates displayed during checkout are estimates and are not guaranteed.

International deliveries may take longer because of customs processing, local postal services, carrier delays, weather, holidays, or other circumstances outside our control.

Tracking

When tracking is available, customers will receive tracking information at the email address provided during checkout after the order ships.

Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.

International orders

International customers are responsible for any customs duties, import taxes, tariffs, brokerage charges, or other fees imposed by the destination country. These charges are not included in the product price or shipping charge unless expressly stated during checkout.

Customers are responsible for confirming that the products ordered may legally be imported into their destination country.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you discover an address error.

We cannot guarantee that an address can be changed after an order has been submitted. Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

Lost, damaged, or missing packages

If your order arrives damaged, appears to be lost in transit, or is marked delivered but cannot be located, please contact us promptly:

Please include your name, order number, a description of the issue, and photographs of damaged products or packaging when applicable.

For packages marked delivered, we recommend first checking around the delivery location, asking household members or neighbors, and contacting the carrier. We will then help investigate the shipment and determine an appropriate resolution.

Shipping delays

We aim to ship every order within the timeframe stated above. If we cannot ship within the promised timeframe, we will notify you and provide an updated estimate and any options required by applicable law, which may include accepting the delay or canceling the affected order for a refund.

Contact us